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The one question to ask your staff 20 times a day
When looking at a partner's successes with clients, he may ask, "How do we build on that?" Another question he likes to use during reviews: Who has helped you? And who have you helped?
That's a question that Manny Fernandez, managing partner of KPMG's Dallas office, can appreciate. Fernandez asks a variety of questions on feasibility and ethics when he's meeting with his staff, but he asks one question in particular all the time: "How can I help you to be successful? I ask it 20 times a day."
He hears a wide array of answers to that question, from resources that people need to connections that a colleague hasn't seen or made. Fernandez sees the question as a good motivator....